Refund & Cancellation Policy

This policy outlines the terms for cancellations, refunds, and billing disputes for the Pickaxe platform operated by Vaquero Group.

1. Setup Fee

The $500 onboarding deposit is non-refundable under all circumstances. It is applied toward your total setup fee of $2,000 and covers initial platform configuration, AI agent setup, and campaign buildout work that begins immediately upon signing.

The remaining $1,500 of the setup fee is due upon campaign launch. Once campaign launch has occurred, this fee is also non-refundable.

2. Monthly AI Usage Fees

Monthly AI usage fees are billed automatically based on actual usage of AI features within the Platform. These fees are not refundable once charged. Usage is calculated at the end of each billing cycle and reflects the actual cost of AI model API calls made on your behalf.

3. No Refund Policy

All sales are final. Vaquero Group does not issue refunds or credits for:

• Unused platform access or features
• Partial month usage
• Dissatisfaction with AI-generated content, influencer leads, or campaign outcomes
• Changes in business needs or strategy
• Third-party integration issues beyond our control (Shopify, Meta, Google, etc.)
• Influencer non-response or campaign underperformance

4. Cancellation

This Agreement is month-to-month. Either party may cancel with 30 days written notice sent to christopher@thevaquero.com. Upon cancellation:

• Your account remains active through the end of the current billing period
• No further AI usage fees will be charged after the cancellation date
• You retain access to all documents, data, and content generated during your term
• The setup fee is not refunded regardless of cancellation timing

5. Payment Failures

If a payment fails, we will attempt to retry the charge. Accounts with unresolved payment failures may be suspended after 7 days. Suspended accounts retain their data but lose access to Platform features until payment is resolved.

6. Disputes

If you believe a charge was made in error, contact us within 30 days at christopher@thevaquero.com. We will review and respond within 5 business days. Chargebacks initiated without contacting us first may result in immediate account termination.

7. Contact

For billing questions or cancellation requests:

Email: christopher@thevaquero.com
Platform: pickaxe.thevaquero.com